Frequently Asked Questions
Everything you need to know about your Vapefiend experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express options are available for 1-2 day delivery. All orders placed before 2 PM are dispatched the same day.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. Due to hygiene reasons, we cannot accept returns on e-liquids or used coils unless they are faulty.
Are your products authentic?
Yes, we only stock 100% authentic hardware and e-liquids sourced directly from reputable manufacturers. Each device comes with a scratch-and-check authenticity code.
Do I need to show ID to purchase?
Yes, we use a secure third-party age verification system to ensure all customers are 18 or older, as required by law for the sale of nicotine-related products.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure mobile payment options like Apple Pay and Google Pay.
My device isn't working, what should I do?
First, check our online troubleshooting guide. If the issue persists, please contact our support team with your order number and a description of the fault for a warranty assessment.