Returns & Exchanges
At Vapefiend, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return unused items in their original packaging within 14 days of delivery for a full refund or exchange.
Contact Support
Email our customer service team with your order number and the reason for your return to obtain a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the items in their original, unopened packaging, ensuring all accessories and manuals are included to qualify for a full refund.
Ship the Item
Affix the provided return label or use a tracked shipping service to send the package to our designated returns facility.
Receive Refund
Once our warehouse inspects the returned goods, we will process your refund or dispatch your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing